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Sorun yaşadığınız ürünü; İçerisinde yaşadığınız sıkıntıyı ve talebinizi anlatan dilekçe ile birlikte;

“Tergan Deri Ürün. San. ve Tic. A.Ş. / Sanal Mağaza - Altıntepsi Mah. Kemer Sok. No: 2 / 57 Bayrampaşa / İstanbul ” adresine göndermeniz durumunda satış sonrası destek ekibi tarafından ürününüz incelenerek , inceleme sonucunda tarafınıza bilgi verilecektir.

Kullanılmış ürünlerle ilgili ürünü bize gönderirken kargo ücreti size ait olmaktadır.

Ürün inceleme süresi ortalama 20 iş günüdür. Ürününüz incelenirken; talebinize istinaden mümkünse tadilatı yada üretimle alakalı bir sorun tespit edilmesi halinde ürünün değişimi yada ücret iadesi gerçekleştirilmektedir.